Shipping policy
Shipping Policy
At Maison Velvet, we are committed to shipping your orders quickly and safely. Below you will find all the details regarding our processing times, delivery times, shipping fees and shipping conditions.
1. Processing Times
- All orders are processed within 7 business days (excluding weekends and public holidays) after your order has been confirmed.
- You will receive a confirmation email with your tracking details as soon as your order has been shipped.
2. Delivery Times
- Metropolitan France: 3–5 business days.
- Europe: 5–10 business days.
- International: 10–15 business days.
Please note that delivery times are estimates and may vary due to circumstances beyond our control (e.g. transport delays or customs inspections).
3. Shipping Fees
Shipping fees are calculated and displayed at checkout.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number allowing you to follow the progress of your delivery. You can also track your parcel directly on the carrier’s website.
5. Delivery Issues
If you experience any issues with your delivery (delays, lost parcels, etc.), please contact us at Contact@Maison-velvet.comso that we can assist you.
6. Incorrect Shipping Address
Please make sure to carefully check your shipping address when placing your order. We cannot be held responsible for delays or lost parcels resulting from an incorrect address. If you notice an error after placing your order, please contact us as soon as possible.
7. Customs Duties and Taxes
International orders may be subject to customs duties and taxes, which are the responsibility of the customer. We recommend checking with your local authorities to find out whether any additional charges may apply.
8. Contact
If you have any questions regarding our Shipping Policy, please contact us at:
Contact@Maison-velvet.com